loy4d Privacy Policy

This page describes what we collect when you use loy4d and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, settle your bets, and detect fraud. We store this data securely and do not share it with third parties except where required by law or to fulfil our service obligations.

Our data-handling practices comply with the laws applicable in each jurisdiction where loy4d operates. If our servers or payment processors sit outside your jurisdiction, we ensure equivalent protection through contractual commitments. You have rights over your data, including the right to request access, correction, or deletion where applicable under local law.

This policy covers information we collect through your loy4d account, our website, mobile app, and any other interface we provide. We update this policy from time to time; material changes are notified via email or in-app notice.

What We Collect and How We Use It on loy4d

When you create an account on loy4d, we collect your email address, password, full name, date of birth, phone number, and residential address. Before your first withdrawal, we require identity verification (KYC). We ask you to submit a government-issued ID, proof of residence, and phone confirmation. We use this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud.

We collect payment information when you deposit or withdraw. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amount, and transaction timestamp. We do not store full payment card numbers or bank account details—this information is handled by our payment processors. We use payment data to process transactions, detect duplicate accounts, and investigate unauthorized activity.

We log all gameplay activity on loy4d. This includes bets placed, game outcomes, winnings, losses, time and date stamps, and the device or browser you used. We collect your IP address and device information (operating system, device type, browser version). We use this data to settle bets fairly, detect suspicious patterns (rapid deposits and withdrawals, unusual geographic activity), and investigate disputes.

Third-Party Data Processors

We share data with third parties only where necessary to deliver loy4d services. Our payment processors receive transaction details to process deposits and withdrawals. Banks receive account verification requests during the KYC process. We may share anonymized gameplay statistics with our game studios to improve game balance and fairness.

We may disclose personal information if required by law—for example, to comply with court orders, government requests, or anti-money-laundering investigations. We will notify you of such requests unless prohibited by law.

Data Retention and Deletion

We retain your identity information for as long as your loy4d account is active and for a period thereafter as required by law. We retain transaction records for a minimum of five years to comply with financial regulations. After account closure, we anonymize or delete gameplay data where permitted by law. You may request deletion of your personal data by contacting support, subject to legal and regulatory requirements.

Your Rights and Our Security Commitments on loy4d

We encrypt all data transmitted between your device and loy4d using industry-standard TLS protocols. We store your data on secure servers with restricted access, regular security audits, and intrusion detection systems. We require all staff with access to personal data to sign confidentiality agreements.

Your access rights

You may request a copy of your personal data held on loy4d. Contact support with your account email.

Your correction rights

If your personal information is inaccurate, you may request correction through your account settings or by contacting support.

Your deletion rights

You may request deletion where local law permits. We retain records as required by law even if you request deletion.

Cookie management

We use cookies and similar technologies for account authentication, fraud prevention, and site analytics. You may disable cookies in your browser settings, though this may limit loy4d functionality.

Cookies and Analytics

We place cookies on your device to maintain your session on loy4d, remember your preferences, and detect unauthorized access attempts. These cookies contain encrypted session tokens and do not store personal information. We also use analytics services to understand how users interact with loy4d—which pages are visited, how long sessions last, which markets (Liga 1, Piala AFF, Mobile Legends) attract the most traffic. These analytics are anonymized and do not identify individual users.

International Data Transfers

Our loy4d servers and payment processors may be located outside your jurisdiction. We ensure that any data transferred internationally is protected by contractual agreements requiring equivalent security standards to those applicable in your region. You consent to international data transfers when you create a loy4d account.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Material changes are communicated via email or in-app notification at least 7 days before taking effect. Your continued use of loy4d after the effective date of updated policy constitutes acceptance.

Contact loy4d

For questions about our privacy practices, data access requests, or concerns about how we handle your information on loy4d, contact our support team. We respond to all privacy-related requests within 10 business days. Our support team operates across major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, and Semarang, and is available during standard business hours.